Privacy Policy

Last updated: March 2026.

Vegastars Entertainment Ltd (registration number C83903), operator of Vegastars casino, is responsible for the personal data you share with us. This policy explains what we collect, how it is used, how long we keep it, and what rights you have. Privacy queries can be directed to our support team via live chat or email. Using the Vegastars platform means you acknowledge the practices described here.

What We Collect

We collect personal data across the following categories:

Identity and contact data: name, date of birth, residential address, email, phone number, nationality, and identity or address documents
Account and transaction data: login credentials, deposit and withdrawal history, wagering and gameplay records, payment method details, bonuses and redemptions
Verification and compliance data: identity check outcomes, due diligence records, and source of funds information where required
Technical and usage data: device identifiers, IP address and approximate location, browser and operating system, cookies, session logs, crash diagnostics, and security logs
Communications: emails, live chat transcripts, webform submissions, and support tickets
Responsible gambling signals: session duration, spend patterns, and tool usage
Preferences: marketing and cookie choices, and any survey or feedback responses you choose to submit

We do not knowingly collect data from anyone below the minimum permitted age for gambling. Where underage data is identified, it will be deleted and the account closed.

Why We Collect It

Your data is used to:

Register and manage your account
Verify your identity under our KYC obligations
Process deposits and withdrawals
Detect and prevent fraud, money laundering, and policy abuse
Meet legal and regulatory requirements
Send account communications and, where you have consented, promotional messages
Monitor and improve platform performance through aggregated analytics

Legal Grounds for Processing

We process your data to fulfil our contract with you as an account holder, to comply with legal obligations including KYC and anti-money laundering rules, to pursue legitimate interests in fraud prevention and platform security, and where applicable, on the basis of your consent for marketing communications, which you may withdraw at any point.

How Long We Keep It

Your data is retained while your account is active and for no fewer than five years after it is closed, reflecting our obligations under anti-money laundering and gaming regulations. Some financial records may be held for longer where required by law.

Vegastars does not sell personal data. We may share it with:

Payment processors required to complete transactions
Identity verification and KYC service providers
Regulators and law enforcement where legally required
Game software providers, only to the extent necessary to deliver services

All parties who receive data from us are bound to handle it responsibly.

International Transfers

Your data may be processed outside Australia. Where transfers occur to countries without equivalent data protection frameworks, we put contractual safeguards in place.

Your Rights

You may request access to the data we hold about you, ask us to correct inaccuracies, or request deletion subject to our legal obligations. You may also withdraw consent for marketing. Contact our support team via live chat or email to make a request.

Security

Vegastars uses 256-bit SSL encryption on all connections between your device and the platform. Internal access to personal data is restricted to staff who require it. We conduct regular security reviews.